Appointments are not required but are highly recommended to reduce any possibility of waiting upon arrival.

Yes, we have a large in-house selection ranging from human to synthetic that are available in various colors. Our trained staff can also help you make the proper
selection and assist with complimentary personalization services if necessary.

At LNY, personalization is a complimentary part of our service to you. We will try
to cut or trim your new piece at the time of selection. If that is not at all possible,
we will schedule a time for you to pop back in, and we will make any necessary
length arrangement alterations at the next available opportunity.

Each location has a dedicated team member to handle washing and styling. Turnaround time is typically two business days after dropoff.

In general human hair, wigs last longer than synthetic versions. It depends on the
quality of the wig and the care it receives.

In addition to offering custom-made-to-order wigs, toppers, and hairpieces, we stock offerings from famous lines such as:   Envy, JonRenau, EllenWille, RaquelWelch, Norico, Estetica,  Tressalure, Gabor, AmericanHairlines, Rene of Paris, Him, Fair Fashion, Gemtress, Amore,  Henry Margu, And many more

The standard consultation fee for all clients $25. We offer complimentary consultations for clients with clinical need including all forms of alopecia and chemotherapy. All other consultation services conducted by our trained wig specialist are subject to a small consultation fee starting at twenty-five dollars. Consultations for specialty items such as custom handmade wigs and hairpieces with our lead designer will be quoted at time of booking . The entire amount ot the consultation fee will be applied to any purchases or selections made during the visit.

Wigs are considered personal items. Any wig, hairpiece, specialty, or custom item that has left our retail store is non-returnable for safety and hygiene purposes.

All special orders and custom items are reviewed with the client at the time of pickup for accuracy. Should you have any questions about your particular order at the time of pickup, please bring them to our attention before leaving the store with the item so that we may make any necessary changes, adjustments, or exchanges for color to your order immediately.